Learn to Swim, Incorporated, DBA Dolphin Swim School
Last Updated: October 2, 2025
Privacy Policy
Introduction
Learn to Swim, Incorporated, doing business as Dolphin Swim School ("we," "us," or "our"), operates swim schools in Loves Park and Crystal Lake, Illinois. This Privacy Policy governs the collection, use, disclosure, and protection of personal information obtained through our website (www.dolphinswimclub.com), booking forms, in-person registrations, or class management software (e.g., Jackrabbit), and services, including swim lessons and events (collectively, "Services"). By using our Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as described herein.
Parents or guardians providing information for minors under 13 represent they have legal authority to do so. Pursuant to the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 without verifiable parental consent. Schools or parents may provide consent for student data used solely for educational purposes (e.g., lesson bookings).
What Information Do We Collect and Store?
Personal Information
When inquiring about or registering for Services, we require personal contact information, such as your name, address, phone number, and email address ("Personal Contact Information"). When purchasing Services (e.g., lessons, events), we require financial and billing information, such as billing name, address, and credit card number ("Billing Information").
Child and Family Information
For enrolled minors, we collect names, ages, gender, swim proficiency levels, and health information (e.g., allergies or medical conditions for safety), as provided by parents or guardians ("Child Data").
Website Usage Information
As you navigate our website or use Services, we may collect information via cookies or web beacons ("Website Navigational Information"), including browser type, IP address, and actions (e.g., pages viewed, links clicked), collectively "Analytics Information." Third-party vendors (e.g., Google) may use cookies for ads; opt out at www.aboutads.info.
Communication Preferences
We collect opt-in selections for SMS or email notifications (e.g., lesson reminders, promotional offers).
Geo-Location Information
We do not collect real-time geo-location information. Should this change, we will request your permission.
How Do We Use Your Information?
We use collected information solely to:
Process bookings, schedule lessons/events, and facilitate payments.
Communicate updates (e.g., confirmations, schedule changes, safety notices).
Send marketing communications (e.g., event invitations, deals) with explicit consent.
Ensure safety by sharing relevant health information with instructors.
Improve Services through anonymized usage analysis.
SMS Communications
Clients may opt in to receive limited SMS notifications (up to 4/month) for customer support (e.g., answering questions), transactional reminders (e.g., lesson confirmations, baby swim trial reminders), or promotional offers (e.g., lesson discounts) via our website, booking forms, or in-person registration. Consent requires a mandatory checkbox: "I agree to receive SMS notifications and promotional messages from Dolphin Swim School. Message and data rates may apply. Reply STOP to opt out." A double-opt-in SMS requires a reply (e.g., YES) to activate. Clients may text START to our designated number, promoted on our website. Reply STOP to opt out. Consent is logged in our CRM (e.g., Jackrabbit).
Photo/Video Consent
With explicit parental consent, we may use lesson photos/videos for marketing (e.g., website, social media). Consent is optional and revocable via [email protected].
Sharing and Disclosure of Information
We shall not sell, rent, or trade personal information for marketing purposes. Disclosures are limited to:
Service Providers: Trusted vendors (e.g., Jackrabbit, Stripe) assist with bookings, communications, or analytics, bound by confidentiality.
Legal Obligations: We may disclose information pursuant to subpoenas, court orders, or to protect our rights, your safety, or others’ safety, with reasonable efforts to notify you when permitted.
Business Transfers: In mergers or acquisitions, information may be transferred but remains subject to this Policy.
We may disclose non-personal, aggregated data (e.g., usage statistics) at our discretion.
Data Security and Retention
We implement industry-standard security, including SSL encryption for payments and restricted access controls. No system is fully secure. Information is retained only as needed for Services or legal compliance, then securely deleted, subject to backup periods.
Client Rights
You may:
Access, correct, or request deletion of your information.
Opt out of marketing via email unsubscribe links or SMS STOP replies.
Withdraw non-essential consent, which may limit Services.
Contact [email protected] for requests. Illinois residents may request data summaries under state law.
Cookies
We use cookies for essential functions (e.g., booking forms) and optional analytics. Disable via browser settings, though functionality may be affected.
Policy Updates
We may update this Policy, notifying you via email or website notice for material changes. Continued use constitutes acceptance. Review periodically at www.dolphinswimclub.com.
Contact Information
Learn to Swim, Incorporated, DBA Dolphin Swim School
Attn: Privacy Officer
6501 Rock Valley Pkwy
Loves Park, Illinois 61111
Email: [email protected]
Phone: (815) 282-3488
Secondary Location: 825 Munshaw Ln, Crystal Lake, Illinois 60014
Secondary Phone: (847) 854-1300
Terms of Use
YOU ("YOU" OR "YOUR") AGREE THAT BY USING WWW.DOLPHINSWIMCLUB.COM ("WEBSITE"), SUCH USE INDICATES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET FORTH BELOW ("AGREEMENT") ON BEHALF OF YOURSELF OR ANY LEGAL ENTITY YOU ARE REPRESENTING. THIS AGREEMENT GOVERNS YOUR USE OF THIS WEBSITE AND ALL CONTENT CONTAINED ON THIS WEBSITE MADE AVAILABLE BY LEARN TO SWIM, INCORPORATED, DBA DOLPHIN SWIM SCHOOL, AN ILLINOIS CORPORATION, ITS SUCCESSORS AND/OR ASSIGNS ("WE" OR "US").
IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE NOT PERMITTED TO USE THIS WEBSITE. BY ENTERING INTO THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT IN ITS ENTIRETY, THAT YOU UNDERSTAND THIS AGREEMENT AND THAT YOU ARE ENTERING INTO A LEGALLY BINDING AGREEMENT WITH US, EITHER ON BEHALF OF YOURSELF OR ON BEHALF OF ANY LEGAL ENTITY YOU REPRESENT. OUR PRIVACY POLICY AND ANY OTHER SEPARATE POLICY, LEGAL NOTICE, OR DISCLAIMER APPEARING ON THIS WEBSITE IS HEREBY INCORPORATED INTO THIS AGREEMENT BY REFERENCE.
Prohibited Access for Persons Under the Age of 18
IF YOU ARE UNDER THE AGE OF 18, YOU MAY ACCESS AND VIEW THIS WEBSITE BUT ARE RESTRICTED FROM SUBMITTING PERSONAL INFORMATION, REGISTERING FOR SERVICES, OR ENROLLING IN LESSONS OR EVENTS WITHOUT THE CONSENT OF A PARENT OR LEGAL GUARDIAN. Parents or guardians are responsible for ensuring compliance with this Agreement for any minors under their care. Please see our Privacy Policy for important information related to how we collect and use information from our website visitors and customers.
Modifications
We may, in our sole and absolute discretion, change the terms contained in this Agreement from time to time. We will post notice of any such changes on the Website prominently and/or notify all registered users the next time they log-on after any changes are effective. Notwithstanding, you agree to periodically visit these Terms to determine the then-current terms and conditions applicable to your use of this Website and all Materials. If you object to any such changes, your sole recourse shall be to cease using this Website. Continued use after notice indicates your acceptance of all amendments.
Limited License to Use this Website
You are granted a single, non-exclusive, and revocable license to view and access the content contained on this Website, including logos, text, graphics, headers, banners, images, coding, tags, videos, audio recordings, podcasts, applications, files, or any other separate website element ("Materials"). You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of this Agreement or your use of this Website. You are responsible for obtaining and maintaining all equipment and services needed for access and use of this Website and for all related charges.
General Use Restrictions
As a condition of your access and use, you agree that:
You will only use this Website and Materials for personal, non-commercial purposes.
You will not use the Website in any manner that could damage, disable, overburden, or impair it or interfere with another person’s use, including uploading files containing viruses or malicious code.
You will not engage in unauthorized use of Materials that violates copyright, trademark, or privacy laws.
You will not use data mining, robots, or similar data-gathering methods.
You will not hack or attempt unauthorized access.
You will comply with all applicable U.S. and Illinois laws and regulations.
Use of this Website for any of the foregoing reasons is strictly prohibited.
Compliance with Applicable Laws
We make no representation that Materials are appropriate or available in your jurisdiction. You are solely responsible for compliance with local laws. Access from jurisdictions where Materials are illegal is prohibited, and we shall have no liability in such cases.
Service Terms
Bookings and Payments
Swim lessons and events are subject to availability and may be booked via our website, booking forms, or in-person. Full payment is required at booking through secure methods (e.g., credit card via Stripe). We may cancel or reschedule due to unforeseen circumstances (e.g., weather, staffing), offering full refunds or credits.
Cancellations and Refunds
Swim Lessons: You may stop enrollment by providing 30-day written notice to [email protected]. No refunds or credits are issued for the current month’s payment unless specified.
Events and Parties: No refunds for event fees or birthday party deposits.
Conduct
You agree to follow all facility rules, provide accurate health information for safety, and refrain from disruptive behavior (e.g., harassment, equipment misuse). Violations may result in removal or termination without refund.
Intellectual Property
All Materials are owned or licensed by us and protected under proprietary rights. Commercial use is prohibited. Except as stated, Materials may not be copied, reproduced, distributed, or used for public display without prior written consent. The “look and feel” of this Website (e.g., colors, headers, graphics) is protected trade dress and may not be copied without permission. Photos/videos from lessons may be used for marketing with parental consent. You may not engage in “framing” of any page or Materials.
User Content Policy
The following governs your uploading/posting of materials on this Website, including posts, comments, images, photos, videos, or text (“Content”). You agree to comply with these terms:
User Representations and Warranties
You represent that you are the owner or authorized user of all Content and will not post Content that:
Promotes or contains abusive, defamatory, harassing, obscene, or unlawful material harmful to minors.
Violates any law or regulation.
Contains personal information without consent or violates privacy rights.
Infringes any copyright, trademark, or other intellectual property right.
Contains viruses or malicious software.
Is materially false or misleading.
User Indemnification
You shall indemnify and hold us harmless, including our officers, directors, employees, and agents, from any claims, damages, or expenses (including attorneys’ fees) arising from your Content or violation of this Agreement. You are solely responsible for Content and its backup.
Content Disclaimers
We are not responsible for Content accuracy or legality. We do not endorse Content reliability. Reliance on Content is at your sole risk. We may remove Content at our discretion.
DMCA and Trademark/Service Mark Policy
We will terminate rights to post Content for intellectual property infringement, pursuant to the Digital Millennium Copyright Act (DMCA). Contact [email protected] for infringement notices or protests.
Irrevocable License to Use Content
Content you post is non-confidential and may be used by us for any purpose (e.g., marketing lesson photos), with an irrevocable, non-exclusive, royalty-free license. We may edit or remove Content at our discretion. You waive any moral rights in Content.
External Links
Links to third-party websites are for convenience. We are not responsible for their content or practices. Use is at your own risk.
Waiver and Facility Rules
Swimming involves inherent risks. All employees are lifeguard-certified to enhance safety, but you agree to the following waiver and rules for yourself and minors under your care.
Waiver of Liability
Please read carefully
I wish to utilize the services and facilities of the Dolphin Swim School.
I hereby agree that I will indemnify and hold harmless Dolphin Swim School and their affiliates, officers, directors, agents and employees from and against any and all actions, costs, claims, losses, expenses and/or damages, including attorney’s fees now or in the future for any personal property arising out of or in any matter resulting from my use of the services and facilities of the Dolphin Swim School.
I understand that exercise in the pool has varying effects on individuals based upon their size, age, physical condition and/or state of health. I further understand that it is my sole responsibility to determine my physical status for any exercise and the suitability of any exercise based on my physical condition.
I agree that this waiver of liability also applies to any minor child for whom I am responsible.
I acknowledge that I have read the waiver of liability carefully and understand its meaning, and I am voluntarily releasing the above-named parties from all liabilities arising out of my utilization of any services or facilities.
Policies and Rules
This waiver must be signed by an adult before entering the pool.
Our lessons take priority over any open swimmers.
Be respectful of our lessons and other open swimmers.
Proper swim attire is required.
Children who are not fully potty trained are required to adhere to swim diaper policy.
An adult 17 years of age or older must be with children in pool area at all times. Children are not to enter the pool room area unless adult is present.
Swimmers under 17 years of age must have an adult present.
Any child 6 years old and under must have an adult in the pool and within arm’s length at all times.
There is no lifeguard on duty.
DSC equipment and toys are for lesson use only. No large rafts or floats allowed.
When using the slide, you must sit on your bottom and go down with feet first.
No running on deck, no pushing, no prolonged underwater swimming or breath holding, and no rough play. No masks that cover eyes and nose.
No food or drinks or glass are allowed in the pool area.
No wet bodies are allowed in the lobby area.
SHALLOW WATER POOL, NO DIVING ALLOWED!!!
WARRANTY DISCLAIMER
USE AND ACCESS OF THIS WEBSITE AND OF ANY OF THE MATERIALS IS DONE AT YOUR SOLE RISK. THIS WEBSITE AND ALL MATERIALS ARE PROVIDED “AS IS” AND “WITH ALL FAULTS.” WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, REGARDING YOUR USE OR THE PERFORMANCE OF THIS WEBSITE OR RELATING TO YOUR USE OF ANY OF THE MATERIALS IN ANY MANNER WHATSOEVER INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY REGARDING THE QUALITY, USEFULNESS, PERFORMANCE OR RELIABILITY OF THIS WEBSITE OR OF ANY MATERIALS OR THAT THIS WEBSITE WILL MEET YOUR EXPECTATIONS OF USE OR THAT THIS WEBSITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED IN A TIMELY MANNER BY US. WE ARE UNDER NO OBLIGATION TO UPDATE ANY OF THE MATERIALS OR OTHER INFORMATION CONTAINED ON THIS WEBSITE. WE DO NOT WARRANT THAT THIS WEBSITE OR ANY OF THE MATERIALS ARE APPROPRIATE OR LEGAL IN YOUR JURISDICTION OR THAT THIS WEBSITE OR ANY OF THE MATERIALS WILL BE FREE FROM VIRUSES, WORMS, TROJAN HORSES OR ANY OTHER CODE, APPLICATION OR PROGRAM THAT MAY CONTAIN HARMFUL ELEMENTS.
LIMITATION OF LIABILITY
YOU AGREE THAT WE SHALL NOT BE LIABLE TO YOU UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR ANY OTHER DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR REVENUES, LOST DATA OR LOSS OF GOODWILL, OR FOR ANY OTHER DAMAGES WHATSOEVER ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THIS WEBSITE IN ANY MANNER WHATSOEVER INCLUDING YOUR USE OR RELIANCE ON ANY OF THE MATERIALS CONTAINED ON THIS WEBSITE OR CONTAINED ON ANY THIRD PARTY WEBSITE YOU ACCESS THROUGH THIS WEBSITE. WE SHALL NOT BE LIABLE TO YOU AS STATED HEREIN REGARDLESS OF THE CAUSE OF ANY DAMAGE OR THE NATURE OF ANY CLAIM, WHETHER FOR BREACH OF CONTRACT, BY STATUTE, FOR ANY TORTS (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY) OR FOR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE SAME. YOU ACKNOWLEDGE THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE UNKNOWN OR ARE UNSUSPECTED. ACCORDINGLY, YOU AGREE TO WAIVE THE BENEFIT OF AND YOUR RIGHTS UNDER ANY LAW THAT OTHERWISE MIGHT LIMIT YOUR WAIVER OF SUCH CLAIMS INCLUDING, TO THE EXTENT APPLICABLE, CALIFORNIA CIVIL CODE SECTION 1542.
Exceptions to Disclaimers and Limitations
Some jurisdictions do not allow the waiver of certain warranties or the limitation of liability for certain damages. Accordingly, some of the above warranty disclaimers and limitations of liability may not apply to you. To the extent that we may not disclaim any implied warranty or limit its damages, the scope and duration of any required warranties under law and the extent of our liability shall be as limited as allowed under any applicable laws.
Indemnification by You
You agree to indemnify and hold us harmless, including our directors, officers, shareholders, members, managers, employees, agents, or attorneys, from any and all claims, liabilities, legal proceedings, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or related to: (i) Your use of and interaction with this Website; (ii) Any violation of this Agreement; (iii) Violation of any law; or (iv) Violation of third-party rights for which any suit or legal proceeding is brought against us. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.
Privacy and Communications Policy Consent
By using this Website, you consent to our use of personal information provided by you pursuant to our Privacy Policy. You acknowledge that you have read and understand these terms before submitting personal information.
Anti-Spam Policy
We comply with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.). We do not send unsolicited SPAM or junk mail. Registered users who provide their email or SMS opt-in may receive promotional communications about offers or events. You may opt out by following email instructions, replying STOP to SMS, or contacting [email protected]. Using website information for unsolicited communications is prohibited and may result in account termination.
Contests and Promotions
Promotions (e.g., contests, raffles) may have separate rules. Review these and our Privacy Policy before participating. Promotion rules supersede this Agreement if conflicting.
Miscellaneous
Severability: If any provision is held invalid, the remainder of this Agreement remains enforceable.
Entire Agreement: This Agreement, including the Privacy Policy, constitutes the entire agreement, superseding prior agreements.
Arbitration: YOU AGREE TO RESOLVE DISPUTES, EXCEPT FOR INTELLECTUAL PROPERTY CLAIMS, BY BINDING ARBITRATION PURSUANT TO AMERICAN ARBITRATION ASSOCIATION RULES, HELD IN ROCKFORD, ILLINOIS. WRITTEN NOTICE OF ARBITRATION MUST BE PROVIDED WITHIN ONE YEAR OF THE CLAIM. The arbitrator may award reasonable costs and fees but not punitive damages. You may seek injunctive relief in Illinois courts for intellectual property violations.
Venue/Choice of Law: Claims must be brought in the 17th Judicial Circuit Court, Rockford, Illinois. You consent to jurisdiction and waive objections. This Agreement is governed by Illinois law, without regard to conflict of laws.
Waiver: No waiver of a breach waives subsequent breaches.
Assignment: You may not assign this Agreement; we may without restriction.
Force Majeure: No liability for delays beyond our control (e.g., weather).
Contact Information
Learn to Swim, Incorporated, DBA Dolphin Swim School
Attn: Privacy Officer
6501 Rock Valley Pkwy
Loves Park, Illinois 61111
Email: [email protected]
Phone: (815) 282-3488
Secondary Location: 825 Munshaw Ln, Crystal Lake, Illinois 60014
Secondary Phone: (847) 854-1300